Return & Refund Policy

Last Updated: February 2026

Thank you for shopping at Rinni Shop. We want you to love your purchase. If something goes wrong, we're here to help.

1. Eligibility for Returns

You can request a return within 3 days of receiving your product if:

• The product is damaged or defective.
• You received the wrong product.
• The product is missing items or parts.

Note: Returns are not accepted for reasons like dislike of design, size, or color unless damaged/wrong item.

2. Conditions for Return

• Product must be unused and in its original packaging.
• All tags, labels, and accessories must be intact.
• Proof of purchase (order ID / invoice) is required.
• Clear photos or videos of the damaged item must be provided.

3. Non-Returnable Items

• Used or worn products.
• Items damaged due to customer mishandling.
• Products without original packaging.
• Items marked as Final Sale.

4. Refund Process

Once your returned item is received and inspected:

• We will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 3–7 business days.
• Refund will be issued to the original payment method or UPI/bank transfer.

5. Replacement Policy

If your product is damaged or incorrect, you can choose:

• A Replacement of the same product, OR
• A Refund processed after return inspection.

6. Return Shipping

• If the issue is on our end (wrong/damaged product), return shipping is FREE.
• If the issue is from the customer (wrong details, etc.), return shipping may be charged.

7. Cancellation Policy

• Orders can be cancelled before shipping.
• If already shipped, cancellation is not possible — return may be required.

8. How to Request a Return

Please contact us within 3 days of delivery with:

• Your Order ID
• Photos/Videos of the issue
• Reason for return

You can reach us at:

📧 support@rinnishop.com
📞 +91-8820941660

9. Changes to This Policy

Rinni Shop may update this Return & Refund Policy anytime. Continued use of our website means you accept the updated terms.